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<strong style="color: Red">Definition:</strong><br />
Active E-banking users as a % of total active customers
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<strong style="color: Red">Link to strategy:</strong><br />
This indicator reflects the ability of the bank to lower servicing cost and strengthen the tie with customers.
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<strong style="color: Red">Limitations:</strong><br />
This indicator does not show to what extent e-banking transactions is substituting for traditional transactions and the consequent cost saving
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